Privacy Policy

Design Only Gardens Ltd

This privacy policy was last updated on 27/03/2023

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers

• Contact information

• Characteristics

• Communication Logs

• Design Brief & Project Details

• Home address (including the address which the design work will depend upon if this is different)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• In response to your initial enquiry to guide you through our consultation process

• To visit your home following your initial enquiry to conduct a site visit

• To keep you informed on your projects development

• To communicate with you directly to co-ordinate meetings

We use the information that you have given us in order to contact you following your initial inquiry, to manage your project through our work pipeline and even after the design work is completed should we need to recall your project so we can assist you and bring the project to tender (if required).

We may share this information with relevant third-party companies such as Landscape Construction companies when your project goes to tender in order to cooperate with them effectively.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at info@designonlygardens.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep your garden design project data, contact logs, personal identifiers, and contact information for 5-years following the completion of your design project. We will then dispose of your information by removing your information from our company database permanently.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@designonlygardens.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@designonlygardens.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk